Servqual

Servqual PS.1 What is the ServQual model ? PS.2 What are the advantages and disadvantages of the model? PS.3 In what situation tramp it be used? PS.4 What are the types of benchmarking? PS.5 What benchmarking phases did Camp define? PS.6 recrudesce the reactive customer driven quality model. BS.1 The SQ-model is a harmonise that measures quality along 5 service quality dimensions in a survey-format. It initially consisted of seven dimensions, later it was revised to quintuplet bird dimensions.

Each of the dimensions have several statements, which have to be ans wered on a 7-point scale ( strongly dis pair=1 until strongly agree=7). The first dimension is the tangibles dimension. It contains statements on equipment, communications materials, tidiness of employees and somatogenetic facilities. Reliability is the second dimension and deals with promises, error-free records and sincerity in work problems. The third dimension, responsiveness, is about the willingness to be prompt and help...If you neediness to depict a full essay, order it on our website: OrderCustomPaper.com

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